Right of withdrawal

1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

2 To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send Viren a notice to that effect, within the terms indicated, to the following email address customercare@virenluxury.com.

3 In case of withdrawal, the Customer must return the products to Viren at his expense within 14 (fourteen) days of the same withdrawal, to the following address Cuir Rose-Viren, Via Rocco Benini 11F CAP 50013 Campi Bisenzio (FI) - Italy.

The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), kept for the time strictly necessary to establish and verify the nature, characteristics and size, according to the normal diligence, without signs of wear or dirt, in compliance with the following conditions:

the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, etc ...);

because the withdrawal is possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ...);

shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the customer.

the shipment, until the certificate of receipt in the warehouse indicated by Viren, is under the full responsibility of the customer;

in case of damage to the goods during transport, Viren will inform the Customer, to allow him to promptly report to the courier and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;

Viren will not be responsible in any way for damage, theft, loss occurred during or in any case depending on the return shipment.

4 Viren will reimburse the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree. 21/14, within 14 (fourteen) days of withdrawal, by transfer of the amount charged, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of said reimbursement except for shipping costs (and any customs fees, if any) for the return of the goods which will remain the sole responsibility of the Customer. If the customer wishes, he can follow the instructions to book the withdrawal of the facilitated return, the cost of shipping will be charged directly at the time of reimbursement. In the latter case, Viren will be responsible for any customs fees for returning the goods. Viren may suspend the reimbursement until receipt of the returned product or until the Customer proves that he has correctly returned the product, if previous.

5 In any case, the Customer will lose the right of withdrawal in cases where Viren ascertains that:

the returned product and / or its accessories, and / or its packaging are not intact;

the product is missing its external packaging and / or the original internal packaging;

the product is missing elements that are integral to the same and / or accessories (eg eg closures, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Viren will return the product purchased to the sender, charging the same shipping costs and, if already reimbursed, the price of the product.


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