The products for sale on www.virenluxury.com (hereafter the "Site") are sold and invoiced by Viren S.r.l., with offices in Via Carlo Cattaneo 33 CAP 50013 Campo Bisenzio (FI), a company registered with the C.C.I.A.A. of Florence at n. REA FI 643422 of the Register of Companies, C.F. VAT no. 06,627,180,489.For any information about orders, shipments and more generally, to the acquired ones, you can contact the customer care Viren at the following addresses:
Telephone: +39 055 8970028 - Monday to Friday 08: 30-13: 00 14: 30-18: 00 (CET)
GENERAL CONDITIONS OF SALE
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 The contract stipulated between Viren S.r.l. (hereinafter Viren) and the Customer (ie the subject, a physical person, who makes the purchase on the Site, which is not related to his business, business or professional activity) must be considered concluded with the acceptance, even partial, of the order from Viren. In case of non-acceptance of the order, Viren will promptly inform the Customer in any case.
1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the Order), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept the present general conditions (hereinafter the Conditions).
1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
2. Method of purchase
2.1 The products offered for sale by Viren are only those on Viren's website at the time of placing the Order, as described in the relevant information sheets.
2.2 In any case it is understood that the images accompanying the descriptive sheet of a product are for informational purposes only and may not be fully representative of its characteristics but may different, for example color and size (also because of the browser and the monitor used to access the site and display the images).
2.3 The Customer to complete an Order must fill in all its parts the relevant form on the Site and send the same after carefully reviewing the Conditions, as well as the characteristics of the product and / or products that it intends to purchase. The Customer must also request to Viren, where desired, the issue of a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. n. 633/1972.
2.4 The correct receipt of the Order is confirmed by Viren by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will briefly summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.
3. Prices and payment methods
3.1 The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions.
3.2 The following payment methods are provided:
For payment, the Paypal circuit can be used by the customer according to the specific procedures of the same.
(ii) Credit card
In case of purchase of goods with payment methods Credit Card, the transaction can be made through the secure Paypal server or other secure server chosen by Viren.
In no case and at any stage of payment will Viren be able to know the information related to the credit card of the customer, transmitted via secure connection directly to the site of the bank that manages the transaction. No computer archive of Viren will keep such data and therefore in no case will Viren be held responsible for any fraudulent and undue use of credit cards by third parties upon payment.
(iii) Transfer (only for European Union countries)
In case of purchase by bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon receipt of payment in the bank.
4. Delivery of products and related expenses
4.1 The purchased products will be delivered to the address indicated by the Customer in the Order within 24-48 hours from the acceptance of the Order by Viren, at the cost indicated specifically on the Site before sending the Order. Viren reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary.
4.2 With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions.
4.3 The delivery times indicated by Viren must be considered as purely indicative and a delay with respect to them, or the eventual delivery made with successive fractioned shipments do not legitimize the Customer to refuse the delivery itself and to request compensation or indemnity.
4.4 At the time of delivery of the products, the Customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document.
that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.
5. Right of withdrawal
5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2 To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send Viren a notice to that effect, within the terms indicated, to the following email address email@example.com.
5.3 In case of withdrawal, the Customer must return the products to Viren at his expense within 14 (fourteen) days of the same withdrawal, to the following address Cuir Rose-Viren, Via Rocco Benini 11F CAP 50013 Campi Bisenzio (FI) - Italy.
The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), kept for the time strictly necessary to establish and verify the nature, characteristics and size, according to the normal diligence, without signs of wear or dirt, in compliance with the following conditions:
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, etc ...);
because the withdrawal is possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ...);
shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the customer.
the shipment, until the certificate of receipt in the warehouse indicated by Viren, is under the full responsibility of the customer;
in case of damage to the goods during transport, Viren will inform the Customer, to allow him to promptly report to the courier and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
Viren will not be responsible in any way for damage, theft, loss occurred during or in any case depending on the return shipment.
5.4 Viren will reimburse the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree. 21/14, within 14 (fourteen) days of withdrawal, by transfer of the amount charged, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of said reimbursement except for shipping costs (and any customs fees, if any) for the return of the goods which will remain the sole responsibility of the Customer. If the customer wishes, he can follow the instructions to book the withdrawal of the facilitated return, the cost of shipping will be charged directly at the time of reimbursement. In the latter case, Viren will be responsible for any customs fees for returning the goods. Viren may suspend the reimbursement until receipt of the returned product or until the Customer proves that he has correctly returned the product, if previous.
5.5 In any case, the Customer will lose the right of withdrawal in cases where Viren ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or the original internal packaging;
the product is missing elements that are integral to the same and / or accessories (eg eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, Viren will return the product purchased to the sender, charging the same shipping costs and, if already reimbursed, the price of the product.
6.1 All products sold by Viren are covered by the guarantee of 24 (twenty four) months for conformity defects, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the customer must keep the invoice, or the receipt of payment, together with the transport document.
6.2 The warranty for defects of conformity will apply as long as the relative product has been used correctly, respecting its intended use and as provided in the instructions for use and washing present in and / or with the product.
6.3 In the event that, for any reason, Viren was not able to provide the Customer with a product under warranty (restored or replaced), or where the repair or replacement were, also because of the value of the product, excessively expensive, Viren it will be able to proceed to the appropriate reduction of the price paid, that is to say the restitution of the entire amount paid with the termination of the contract.
6.4 In cases where the application of the guarantees provides for the return of the product, the same must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
7. Complaints and request for information
7.1 Any complaint or request for information may be sent to Viren at the following addresses Viren S.r.l. Via Carlo Cattaneo 33 CAP 50013 Campo Bisenzio (FI), Tel: +39 055 8970028, email: firstname.lastname@example.org.
9. Applicable law
9.1 The contract of sale referred to in these Conditions and its execution and regulated by Italian law, with the disregard of the conflict rules and the United Nations Convention for the International Sale of Goods. For the solution of the relative disputes the Court of Florence will have jurisdiction.